We’re always quick to shout about bad customer service, so here’s some GOOD for a change.

In the UK we have been experiencing a bunch of postal strikes, and many businesses (including Amazon) have sought out new ways to get mail delivered.

LoveFilm is probably the UK’s biggest internet-based DVD rental company and rely on Royal Mail to deliver their DVDs to customers. I have been a HUGE fan of LoveFilm since the beginning and have always had great customer service from them. This latest offering to their customers is really the icing on the cake, and what makes a good company great!

Click on the pic to make it bigger and so you can read exactly what LoveFilm are offering.

Essentially they are saying “Tell us how this has inconvenienced you and we’ll try and compensate”

The postal strike is not their fault…they have no control over it. But while most companies are saying “We’re sorry, due to the postal strike there has been a delay in our service that is out of our control” LoveFilm are telling customers that regardless of whose fault it is, they still want their customers to have the best user experience possible and will take a financial hit rather than have them feeling they have lost out.

How can you offer a GREAT service to your customers?