Hear – SWBN Business Snippet #21
21 January 2010
by Allison
67 views
No Comment
It’s all too easy to say you are listening to your customers, but are you really “hearing” them. When they start speaking with their feet it is already too late. Ask them questions and then let them explain, don’t assume the answers are going to be what you expect. And certainly don’t blame the medium like so many currently are with sites like Yelp. You are in business to solve their problems, don’t try to tell your customers they are wrong when more than the oddball is telling you it’s not working.
thanks to Baking in Pearls for the image
Leave your response!